Privacy Policy – Mylo.club

Effective Date: 2025-09-04 · Last Updated: 2025-09-04

Matat Technologies Ltd. (“we,” “our,” “us”), operating under the brand Mylo.club, provides a loyalty and rewards application (“the App”) for merchants using Shopify to power their stores. This Privacy Policy explains how we collect, use, and share information when merchants install and use the App.

1. Information We Collect

When you install and use Mylo.club, we may collect the following types of information:

• Store information: store name, contact details, Shopify domain, and billing information.
• Order information: customer name, email address, order ID, purchased items, order value, and purchase history.
• Customer information: loyalty program activity (points, rewards, referrals, VIP tiers).
• Usage data: app configuration, settings, and technical information about how the App is used.

2. How We Use Information

We use the information collected for the following purposes:

• To operate and provide the App’s loyalty, rewards, and referral features.
• To enable merchants to manage loyalty programs, customer points, and redemptions.
• To provide customer support and technical assistance.
• To improve and optimize the App’s performance and merchant experience.

3. Sharing Information

We do not sell or rent personal data. We may share information with third parties only as necessary to provide the App’s functionality:

• Integration providers (e.g., SMS gateways, WhatsApp, Flashy, email marketing tools) in order to send messages and rewards.
• Service providers who support hosting, analytics, and technical infrastructure.
• Legal requirements when disclosure is necessary to comply with applicable laws or regulations.

4. Data Retention

We retain collected information for as long as your merchant account is active. If you uninstall the App, we will delete or anonymize your data within a commercially reasonable timeframe, except where retention is required by law.

5. Data Security

We implement appropriate technical and organizational measures to protect data from unauthorized access, alteration, disclosure, or destruction. While no method of transmission or storage is 100% secure, we continuously work to safeguard information.

6. Merchant & Customer Rights

Depending on your location, you may have rights under GDPR, CCPA, or other privacy regulations. These rights may include:

• The right to access, update, or delete your personal information.
• The right to request a copy of stored data.
• The right to opt out of certain data processing activities.

Merchants and customers wishing to exercise these rights may contact us at the email provided below.

7. International Data Transfers

As our operations are based in Israel and Nepal, information may be transferred and processed outside of your country of residence. We ensure that adequate safeguards are in place when transferring data internationally.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, law, or business operations. The updated version will be posted on our website with the “Last Updated” date.

9. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Matat Technologies Ltd. – Mylo.club

Email: support@mylo.club

Address: https://app.mylo.club